It is estimated that about 70% of all car accident claims get evaluated by Colossus.
Technology is everywhere. It has made its way into every aspect of most businesses. The software and applications used for various business functions have undoubtedly simplified life. For example, they have enabled us to reduce human error. Even in the insurance industry, software applications are used extensively to calculate claims. In this article, we will discuss a piece of software commonly used in car accident claims and how it may impact your settlement.
What is Colossus?
‘Colossus’ is software Allstate and several other well-known insurance companies use to help their adjusters evaluate claims by helping adjusters determine and evaluate their insurer and claimant losses.
While most insurance companies claim that the software is only part of their accident claims evaluation process, estimations reveal that around 70% of all car accident claims get evaluated by Colossus. Moreover, reports reveal that Allstate heavily relies on Colossus. New adjusters in the company generally do not have much leeway in deviating from the software. While technologically, it allows for a speedier claims evaluation process for an injured claimant who has suffered damage, experienced personal injury lawyers understand that this automation doesn’t always consider all necessary factors.
The Shortcomings of Colossus
Like most software, the software evaluates claims based on pre-determined data inputs or points; the more points, the better!
For example:
- A claimant generally receives more points if more information is provided in the medical records.
- Claims with high hospitalizations or admissions (not simply ER visits) get rated higher.
The problem with software is that it falls short due to its own data entry limitations. So, if a doctor does not list each and everything in the medical chart, the software will determine that a claimant was “less injured.” Similarly, an injured claimant with one hospitalization and many follow-up or rehabilitation ER visits will likely get fewer points.
Another concern with Colossus software is that it limits the entry of diagnostic codes to 7. Therefore, what happens if a doctor diagnoses an injured claimant with a brain injury and enters it as diagnosis number 8?
The software can also tend to classify diagnosis and injury types incorrectly. For example, it classifies leg fractures under one group. However, all leg fractures are different, with some being more complicated, requiring a longer duration of rehabilitation, and having different permanent outcomes.
Finally, the software is run by a computer. It, therefore, obviously lacks the human touch. It cannot determine or evaluate factors such as pain, suffering, emotional loss, emotional stress due to disability, effects of job loss, loss of ability to live a normal life, enjoy a sport, a permanent scar, etc. One small factor might be small for one person but make a huge difference for another. These shortcomings can significantly affect the claims evaluation and the claimant’s resultant settlement.
Are Car Injury Negotiations Over When You Verbally Agree to a Settlement?
Read More
After a car accident, the at-fault insurer will quickly offer you a settlement. You may think they’re doing it out of the goodness of their heart, but that’s not always the case. In reality, insurance companies are notoriously profit-oriented. Their bottom line is to make money. One way they do this is by offering low settlements to accident victims.
Accepting their first offer could shortchange you on your claim. That’s why speaking to an attorney before accepting any settlement offer is important. An experienced car accident attorney will know how to negotiate with the insurer to get you the full amount you’re entitled to under the law.
You Verbally Agreed to a Settlement. Are Negotiations Over?
Before answering this question, let’s explain a verbal agreement. A verbal agreement is an understanding between two parties that is not written down. It’s often made when both sides agree to the terms of a deal, such as settling an injury claim.
Generally, a car injury settlement agreement is not binding until it’s in writing and both parties have signed it. Until then, either party can withdraw the offer at any time.
In some cases, however, a verbal agreement can be legally binding. However, this usually happens only if the verbal agreement meets certain requirements. For example, both parties must clearly understand the terms of the agreement and be willing to comply with them. Additionally, the agreement must be made in good faith to create a legal relationship.
A verbal agreement may also be legally binding if it is recorded. For example, if you and the insurance company representative discuss the settlement terms on a recorded phone call, this could be used as evidence in court.
Ultimately, the only way to know if your verbal agreement is legally binding is to speak with an experienced car accident attorney.
Can You Rescind the Offer After Signing a Settlement Agreement?
Unfortunately, once you’ve signed a written settlement agreement, you’re generally bound by its terms. This means you can’t go back and ask for more money, even if you later realize the settlement wasn’t enough to cover your damages.
There are some exceptions, however. For example, if the other party breached the contract or if you can prove that the agreement was signed under duress, you may be able to rescind the settlement.
How can an accident injury attorney help?
Our experienced St. Louis car accident lawyer understands how Colossus works. We understand submitting a claims report to an insurance company known for using the software and obtaining a rightful settlement amount.